Frequently asked questions
What is the return policy?
Returns Policy
We hope you love your Big Bow Energy items 🎀
If you’re not completely happy, you can return your item within 14 days of receiving it.
Items must be:
Unworn
In original condition
With tags attached
Customers are responsible for return shipping costs unless the item is faulty.
To request a return, please email: Returns@bigbowenergy.co.uk
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.